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Business Tips

Making a mistake doesn’t have to cost you a customer


All businesses are run by humans and all humans can make mistakes. So it is likely that if you run a business, with our without staff, that sometime during the life of your business you may make a mistake which will dissatisfy one or more of your customers.


It is not the mistake that is likely to cost you the customer, but the way your business handles the mistake that will determine whether a customer stays or goes.


In fact, handled well, you can cement your relationship with the customer which in turn can lead them to ‘singing your praises’ and referring more business to your door.


Read Michael Houlihans’ article for a few suggestions on how to handle a business mistake.





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The information provided on this website, including the material and contents provided in the website publications, are informative in nature only and you should not act specifically on the basis of this information alone. It should not be used as a substitute for legal, business, accounting, tax, financial planning or other professional advice. If expert assistance is required, professional advice should be obtained. Liability limited by a scheme approved under Professional Standards Legislation

Paul Baggetta is the Founder & Principal of Baggetta & Co (ABN 68 786 233 813).

Paul Baggetta has been a Taxation Accountant since 1981, a Financial Planner since 1998, and in 1993 qualified as a Real Estate Licensee, holding a Triennial Certificate (currently not trading) and operated his own Real Estate business for property investment clients for over 5 years as a second business.

Financial planning services are provided by Paul Baggetta as an Authorised Representative (No. 261469) of Capstone Financial Planning Pty Ltd. ABN 24 093 733 969. Australian Financial Services License No. 223135.


Taxation & Accounting services are provided by Paul Baggetta as a Registered Tax Agent (No.61487008) and is a Member of SMSF Association, FIPA & NTAA.